Income Protection Insurance Australia :: News
SHARE

Share this news item!

ASIC Initiates Legal Proceedings Against Australian Super for Claim Delays

Regulator Addresses Prolonged Processing of Death Benefit Claims

ASIC Initiates Legal Proceedings Against Australian Super for Claim Delays?w=400
The Australian Securities and Investments Commission (ASIC) has commenced legal action against Australian Super, the nation's largest superannuation fund, alleging significant delays in processing death benefit claims.
The regulator contends that between July 2019 and October 2024, Australian Super failed to handle nearly 7,000 claims efficiently, with some delays extending up to four years.

ASIC Deputy Chair Sarah Court expressed concern over the impact of these delays on beneficiaries during periods of distress. The regulator is seeking civil penalties and declarations, emphasizing the necessity for superannuation funds to process claims promptly and fairly.

In response, Australian Super acknowledged the backlog, attributing it to a sharp increase in member deaths post-COVID-19. The fund has since brought some processing functions in-house to enhance efficiency and has committed to addressing the issues raised by ASIC.

For superannuation members, this development underscores the importance of understanding the claims process and the potential challenges in accessing benefits. It's advisable to stay informed about fund policies and to seek assistance if experiencing undue delays in claim processing.

Published:Tuesday, 7th Oct 2025
Source: Paige Estritori

Share this news item:

Insurance News

Rising Mental Health Claims Reshape Australia's Insurance Landscape
Rising Mental Health Claims Reshape Australia's Insurance Landscape
07 Oct 2025: Paige Estritori
Australia's insurance sector is experiencing a significant shift as mental health conditions become the predominant cause of total and permanent disability (TPD) claims. Recent data from the Council of Australian Life Insurers (CALI) indicates that mental health issues now account for nearly one-third of all TPD claims, marking a substantial change in the industry's claim patterns. - read more
ASIC Initiates Legal Proceedings Against Australian Super for Claim Delays
ASIC Initiates Legal Proceedings Against Australian Super for Claim Delays
07 Oct 2025: Paige Estritori
The Australian Securities and Investments Commission (ASIC) has commenced legal action against Australian Super, the nation's largest superannuation fund, alleging significant delays in processing death benefit claims. The regulator contends that between July 2019 and October 2024, Australian Super failed to handle nearly 7,000 claims efficiently, with some delays extending up to four years. - read more
ASIC Files Lawsuit Against QBE Insurance for Misleading Discount Practices
ASIC Files Lawsuit Against QBE Insurance for Misleading Discount Practices
07 Oct 2025: Paige Estritori
The Australian Securities and Investments Commission (ASIC) has initiated legal proceedings against QBE Insurance, alleging that the insurer misled more than 500,000 customers about pricing discounts over a five-year period. The regulator claims that between July 2017 and September 2022, QBE used a pricing model that reduced the discounts customers were promised, affecting retirees, loyal customers, shareholders, and those with multiple policies or claims-free histories. - read more
Surge in Mental Health Claims Puts Pressure on Australia's Insurance Industry
Surge in Mental Health Claims Puts Pressure on Australia's Insurance Industry
29 Sep 2025: Paige Estritori
Australia's life insurance sector is facing unprecedented challenges as mental health conditions have become the leading cause of total and permanent disability (TPD) claims. Recent data from the Council of Australian Life Insurers (CALI) reveals that mental health issues now account for nearly one-third of all TPD claims paid out. - read more
Rest Super Faces Class Action Over Alleged Wrongful Deduction of Income Protection Premiums
Rest Super Faces Class Action Over Alleged Wrongful Deduction of Income Protection Premiums
29 Sep 2025: Paige Estritori
Shine Lawyers has initiated class action proceedings in the Federal Court against Rest Superannuation, alleging that the fund wrongfully deducted income protection premiums from members' accounts between December 2008 and June 2019. The lawsuit claims that up to 500,000 Rest members may have been affected by these deductions. - read more


Life Insurance Articles

How to Protect Your Income During Health Setbacks: A Complete Guide
How to Protect Your Income During Health Setbacks: A Complete Guide
Income protection is a crucial safety net for Australians, offering financial security when health setbacks strike. This type of insurance ensures that you continue to receive a portion of your income if illness or injury prevents you from working. It’s an essential aspect of financial planning, providing peace of mind knowing that you can maintain your lifestyle even when unforeseen health issues arise. - read more
The Myth of Unaffordability: How to Find Value in Income Insurance Policies
The Myth of Unaffordability: How to Find Value in Income Insurance Policies
Income protection insurance is often surrounded by the myth of being unaffordable, deterring many Australians from safeguarding their most valuable asset—their ability to earn. This introduction aims to address this misconception head on, revealing the real value that income insurance policies can provide. It is crucial to understand that the cost of such a policy pales in comparison to the potential financial hardship faced without one. - read more
The Importance of Disability Insurance in a Freelancing World
The Importance of Disability Insurance in a Freelancing World
Freelancing in Australia has witnessed exponential growth over the past few years. With the rise of the gig economy, more individuals are enjoying the flexibility and independence that come with being their own boss. From digital marketers to graphic designers, Australians are seizing various freelancing opportunities, embracing the freedom of working on projects that align with their passions. - read more
Breaking Down the Barriers: Understanding Income Protection for Self-Employed Aussies
Breaking Down the Barriers: Understanding Income Protection for Self-Employed Aussies
Hello to all the self-employed Aussies out there! Embarking on the journey of self-employment brings with it a unique set of challenges and freedoms. One area we often overlook is the need for a solid financial safety net, customized to our varied incomes and work lifecycles. That's where income protection insurance steps in as a critical component for ensuring financial stability. - read more
Understanding Your Policy: Key Terms That Impact Your Insurance Claim Outcome
Understanding Your Policy: Key Terms That Impact Your Insurance Claim Outcome
Welcome to the beginning of your journey through the maze of insurance policy terms and conditions. For many Australians, navigating through an insurance policy can be as daunting as trying to understand a legal document. That's because, in a way, it is one. This section is designed to set the foundation for a comprehensive understanding of the key terms that impact your insurance claim outcomes. - read more
Important Tips to Streamline Your Income Protection Claim in Australia
Important Tips to Streamline Your Income Protection Claim in Australia
In today's unpredictable world, securing your financial future is more important than ever. Income protection insurance plays a pivotal role for working Australians by providing a safety net in case illness or injury prevents you from earning an income. As an essential part of your overall financial planning, understanding income protection is crucial for peace of mind and stability. - read more


Start Here !
disability protection
Apply now for your free Insurance assessment and price comparisons!

Start Here

Monthly Income Benefit:
Postcode:

All quotes are provided free and without obligation. We respect your privacy.

Knowledgebase
Insurance Underwriter:
An insurance company, a financial institution that sells insurance.