Income Protection Insurance Australia :: News
SHARE

Share this news item!

ASIC Takes Hollard Insurance to Court Over Significant Claim Handling Issues

ASIC Takes Hollard Insurance to Court Over Significant Claim Handling Issues

ASIC Takes Hollard Insurance to Court Over Significant Claim Handling Issues?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The Australian Securities and Investments Commission (ASIC) has initiated legal proceedings in the Federal Court against Hollard Insurance, alleging a breach of the duty of utmost good faith.
This action is in response to what ASIC describes as Hollard's "egregious" handling of a home and contents insurance claim filed by a couple from regional Victoria.

ASIC's case against Hollard revolves around the insurer's handling of the couple's claim following storm damage to their property in October 2021. The regulator claims Hollard's excessive delays and failure to conduct essential make-safe work have rendered the couple's home uninhabitable, leading to extensive moisture, mould, and decay issues that necessitate demolition and rebuilding.

Sarah Court, ASIC's deputy chair, highlighted the seriousness of the delays, stating that such prolonged inaction is unacceptable and potentially unlawful. The legal action aims to address growing concerns about increasing general insurance complaints and send a strong message about the unacceptability of such delays.

The claim, initially filed in October 2021, took Hollard nearly three and a half years to resolve. The insurer rejected the claim in April 2023, 18 months after its submission. Following this, the couple sought intervention from the Australian Financial Complaints Authority, which directed Hollard to provide compensation for non-financial losses and substantiated the storm as the proximate cause of the damage.

Hollard eventually consented to a cash settlement exceeding $1.5 million. However, ASIC contends that despite initially accepting the claim, Hollard delayed decisions regarding repairs, took over nine months to arrange a structural engineer inspection, and postponed the provision of temporary accommodation.

Responding to the legal action, a Hollard spokesperson acknowledged the proceedings and expressed support for ASIC's efforts in fostering consumer-positive outcomes. They noted Hollard's cooperation with ASIC but refrained from further commenting due to the ongoing nature of the legal matter.

Published:Monday, 14th Apr 2025
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Insurance News

AustralianSuper Announces Reduction in Default Income Protection Cover
AustralianSuper Announces Reduction in Default Income Protection Cover
01 Apr 2026: Paige Estritori
AustralianSuper, one of Australia's largest superannuation funds, has announced a significant change to its default income protection insurance. Effective from 28 February 2026, the fund will reduce the default income protection cover to $1,000 per month. This adjustment aims to align insurance coverage with members' actual income levels and prevent over-insurance, which can erode retirement savings. - read more
AIA Australia Introduces Enhancements to Priority Protection Insurance
AIA Australia Introduces Enhancements to Priority Protection Insurance
01 Apr 2026: Paige Estritori
AIA Australia has recently updated its Priority Protection life insurance suite, introducing changes designed to simplify discounts, enhance policy clarity, and support premium affordability. These enhancements, effective from 9 November 2025, reflect AIA's commitment to providing value-driven solutions for policyholders. - read more
Rising Insurance Costs Impact Australian Retirees' Financial Stability
Rising Insurance Costs Impact Australian Retirees' Financial Stability
01 Apr 2026: Paige Estritori
Recent reports have highlighted a concerning trend affecting Australian retirees: the escalating cost of insurance premiums is placing significant financial strain on individuals living on fixed incomes. Over the past five years, the average cost of home insurance in Australia has increased by 51%, according to analytics firm Finity. This surge in premiums is particularly burdensome for retirees who rely on limited superannuation funds and pensions to cover their living expenses. - read more
AIA Australia's Latest Enhancements to Priority Protection Insurance
AIA Australia's Latest Enhancements to Priority Protection Insurance
24 Mar 2026: Paige Estritori
AIA Australia has recently updated its Priority Protection life insurance suite, introducing changes designed to simplify discounts, enhance policy clarity, and support premium affordability. These enhancements, effective from 9 November 2025, reflect AIA's commitment to providing value-driven solutions for policyholders. - read more
Australia's Life Insurance Coverage Falls Short of Global Standards
Australia's Life Insurance Coverage Falls Short of Global Standards
24 Mar 2026: Paige Estritori
Recent findings from a survey conducted by Zurich and the University of Oxford reveal that Australia has one of the lowest life insurance penetration rates globally. The study indicates that only 27% of Australians have income protection insurance, and 25% possess life insurance coverage. These figures are notably lower than the global averages of 33% for income protection and 32% for life insurance. - read more
Zurich's Pioneering Women's Health Benefit in Income Protection
Zurich's Pioneering Women's Health Benefit in Income Protection
24 Mar 2026: Paige Estritori
Zurich has introduced a groundbreaking Women's Health Benefit within its Corporate Care Income Protection product, marking the first dedicated corporate income protection benefit in Australia designed specifically for female health conditions and events. This initiative aims to provide targeted support for women experiencing health issues that can impact their professional lives. - read more


Life Insurance Articles

Self-Employed? Here's How to Determine Your Income Insurance Coverage Needs
Self-Employed? Here's How to Determine Your Income Insurance Coverage Needs
In recent times, the allure of being your own boss has led to a significant shift towards self-employment in Australia. This growing trend reflects a desire for greater flexibility and autonomy in one's career. However, amidst this independence lie uncertainties and financial risks unique to those who venture out on their own. - read more
The Importance of Disability Insurance in a Freelancing World
The Importance of Disability Insurance in a Freelancing World
Freelancing in Australia has witnessed exponential growth over the past few years. With the rise of the gig economy, more individuals are enjoying the flexibility and independence that come with being their own boss. From digital marketers to graphic designers, Australians are seizing various freelancing opportunities, embracing the freedom of working on projects that align with their passions. - read more
Busting the Myth That Income Protection is Only for Physical Injuries
Busting the Myth That Income Protection is Only for Physical Injuries
To all the self-employed Australians! You're the backbone of our economy, recognized for your entrepreneurial spirit and abilities to navigate the unique challenges of managing your own business. Yet, with great freedom comes great responsibility, particularly when it comes to securing your financial well-being. - read more
5 Common Misconceptions About Income Protection Insurance in Australia
5 Common Misconceptions About Income Protection Insurance in Australia
Income protection insurance is a vital safety net for many Australians, offering financial stability when unexpected circumstances like illness or injury occur. Despite its importance, there are numerous misconceptions surrounding this type of insurance, leading to confusion and inadequate coverage among consumers. - read more
What Australians Need to Know Before Choosing an Income Protection Plan
What Australians Need to Know Before Choosing an Income Protection Plan
Income protection insurance is a critical safety net for Australians, offering financial security in the event that one is unable to work due to illness or injury. The peace of mind it brings cannot be overstated, as it ensures that individuals and their families can maintain their standard of living even when the unexpected happens. - read more
The Myth of Unaffordability: How to Find Value in Income Insurance Policies
The Myth of Unaffordability: How to Find Value in Income Insurance Policies
Income protection insurance is often surrounded by the myth of being unaffordable, deterring many Australians from safeguarding their most valuable asset—their ability to earn. This introduction aims to address this misconception head on, revealing the real value that income insurance policies can provide. It is crucial to understand that the cost of such a policy pales in comparison to the potential financial hardship faced without one. - read more


Start Here !
disability protection
Apply now for your free Insurance assessment and price comparisons!

Start Here

Monthly Income Benefit:
Postcode:

All quotes are provided obligation-free by a participating broker from our national referral partner network. We respect your Privacy.

All quotes are provided free and without obligation. We respect your privacy.

Knowledgebase
Coverage:
The amount of risk or liability covered for an individual or entity by way of insurance services.