Income Protection Insurance Australia :: News
SHARE

Share this news item!

Puppy Fence Incident: Tribunal Rules in Favor of Remote Worker

Puppy Fence Incident: Tribunal Rules in Favor of Remote Worker

Puppy Fence Incident: Tribunal Rules in Favor of Remote Worker?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

In a recent decision, a tribunal supported a workers' compensation claim by a council employee, Lauren Vercoe, following an unusual workplace incident.
Vercoe sustained an arm injury at home after tripping over a fence intended to keep a puppy away from her pet rabbit, sparking a debate over remote work safety obligations.

The incident occurred while Vercoe was working from her home office—a sunroom shared with her rabbit. The metal barrier, about 60cm high, was set up to separate the animals. On September 19, 2022, during a workday morning, Vercoe's foot caught on the fence while heading to her kitchen to prepare a coffee, resulting in a fall that sent her to the Royal Adelaide Hospital.

Initially, her claim was rejected by the Local Government Association Workers' Compensation Scheme, questioning whether her job significantly contributed to the injury. However, the South Australian Employment Tribunal later ruled in Vercoe's favor. According to auxiliary deputy president Jodie Carrel, the situation fell within employment-related activities, referencing the council’s endorsement of short breaks for remote employees.

Presiding over the case, Carrel emphasized that taking coffee breaks is an ordinary and expected activity for employees, remarking, "Taking a coffee break is a likely act of an employee during the course of their working day." She noted that any intent Vercoe might have had to check on the puppy did not alter the compensable nature of the coffee break.

Moreover, Carrel criticized the employer for not fully ensuring the safety of Vercoe's home workspace, aside from a checklist, stating, "effectively abrogated its responsibilities" in safety oversight. While the council was unaware of the puppy fence setup, this did not disqualify the workers' compensation claim, because the legislation does not operate on fault.

Although the case highlighted a fracture in Vercoe's arm, the extent of her knee injury, which had prior ailments, was less clear-cut and remains contested. Her legal representation dismissed accusations of exaggeration, adding that she had returned to full duties fairly swiftly and actively worked to resume her routine.

The tribunal recognized that the knee was indeed injured but was cautious concerning the duration of any temporary impairment, which was noted not to extend past September 29, 2022.

The case underlines the nuanced challenges as more people work from home, blurring the lines between home environments and workplace regulations. Such incidents stress the need for evolving safety protocols in remote work settings to adequately protect employees under similar home-working conditions.

The original coverage of the situation was reported by Insurance News Magazine, spotlighting the legal implications of remote work safety and accident liability.

Published:Thursday, 31st Oct 2024
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Rate this article

0 Comments

No comments yet. Be the first to share your thoughts.

Insurance News

What Genetic Testing Reform Could Mean for Income Protection
What Genetic Testing Reform Could Mean for Income Protection
16 Sep 2026: Paige Estritori
Federal moves to restrict the use of genetic test results in life insurance underwriting have important implications for Australians who are thinking about income protection cover. The reform is designed to reduce the fear that taking a medically useful genetic test could later make it harder, more expensive or impossible to obtain personal insurance. - read more
Why Premium Differences Matter When Choosing Income Protection
Why Premium Differences Matter When Choosing Income Protection
09 Sep 2026: Paige Estritori
Recent income protection cost commentary has put a practical issue back in front of Australian workers: two policies that appear similar at first glance can carry very different long-term costs. For people relying on their income to meet mortgage repayments, rent, school fees, business expenses or family commitments, the premium is important, but it should not be viewed in isolation. - read more
ASIC Claims Scrutiny Highlights What Income Protection Customers Should Check
ASIC Claims Scrutiny Highlights What Income Protection Customers Should Check
02 Sep 2026: Paige Estritori
Recent regulatory attention on life insurance claims handling has again highlighted a practical issue for Australians who rely on income protection insurance: the value of cover is tested most clearly when a person is too unwell or injured to keep earning. While the industry has been working to improve service standards, the latest scrutiny reinforces that delays, unclear requests for information and poor communication can make an already stressful period harder for claimants. - read more
Latest APRA Figures Keep Income Protection Under the Spotlight
Latest APRA Figures Keep Income Protection Under the Spotlight
26 Aug 2026: Paige Estritori
APRA’s latest life insurance performance data has again highlighted why income protection remains one of the most closely watched parts of the Australian insurance market. While the broader life insurance sector has continued to show signs of improved stability, disability income products remain sensitive to claims trends, pricing assumptions and the length of time people stay off work after illness or injury. - read more
Life Code Findings Put Income Protection Claims Back Under the Microscope
Life Code Findings Put Income Protection Claims Back Under the Microscope
12 Aug 2026: Paige Estritori
The latest industry attention on Life Insurance Code compliance is another reminder that income protection insurance is not just about having a policy in place. For working Australians, the real test comes when illness or injury interrupts earnings and a claim needs to move from paperwork to practical financial support. - read more
Claims Handling Scrutiny Offers Income Protection Lessons
Claims Handling Scrutiny Offers Income Protection Lessons
05 Aug 2026: Paige Estritori
Recent industry attention on insurance claims handling has put a practical issue back in front of Australian households: a policy is only as valuable as the support it provides when a claim is made. For income protection insurance, that moment often arrives during illness, injury, stress and reduced cash flow, so clear communication and timely assessment matter enormously. - read more


Life Insurance Articles

Breaking Down the Barriers: Understanding Income Protection for Self-Employed Aussies
Breaking Down the Barriers: Understanding Income Protection for Self-Employed Aussies
Hello to all the self-employed Aussies out there! Embarking on the journey of self-employment brings with it a unique set of challenges and freedoms. One area we often overlook is the need for a solid financial safety net, customized to our varied incomes and work lifecycles. That's where income protection insurance steps in as a critical component for ensuring financial stability. - read more
Avoiding Overinsurance: How to Choose Adequate Coverage Without Wasting Money
Avoiding Overinsurance: How to Choose Adequate Coverage Without Wasting Money
Income protection insurance is a key component of financial planning that safeguards your earning potential in the untimely event of illness or injury. In Australia, it reassures individuals that their most valuable asset, the ability to earn, is shielded against unforeseen circumstances. Adequate income protection can provide peace of mind, with the security of a regular income even when you're unable to work. - read more
Income Protection Insurance for Self-Employed Australians: How to Work Out Your Cover Needs
Income Protection Insurance for Self-Employed Australians: How to Work Out Your Cover Needs
Self-employed Australians often manage variable income, changing workloads and business risks without the same predictable cash flow as salaried employees. Income protection insurance can help replace part of your income if illness or injury prevents you from working, but the amount and type of cover you consider should reflect your expenses, income pattern, occupation and financial backup plans. - read more
What Income Protection Insurance Covers and When Benefits Are Paid
What Income Protection Insurance Covers and When Benefits Are Paid
Income protection insurance can help replace part of your income if illness or injury prevents you from working, but benefits are only paid when the policy's definitions, waiting period, evidence requirements and exclusions are satisfied. - read more
Understanding Your Policy: Key Terms That Impact Your Insurance Claim Outcome
Understanding Your Policy: Key Terms That Impact Your Insurance Claim Outcome
Welcome to the beginning of your journey through the maze of insurance policy terms and conditions. For many Australians, navigating through an insurance policy can be as daunting as trying to understand a legal document. That's because, in a way, it is one. This section is designed to set the foundation for a comprehensive understanding of the key terms that impact your insurance claim outcomes. - read more
Understanding the Tax Benefits of Income Protection Insurance in Australia
Understanding the Tax Benefits of Income Protection Insurance in Australia
Income protection insurance can provide regular payments if illness or injury prevents you from working. In Australia, it also has important tax implications: eligible premiums may generally be claimed as a tax deduction, while benefits paid under the policy are usually treated as assessable income. - read more


Start Here !
disability protection
Apply now for your free Insurance assessment and price comparisons!

Start Here:

Cover Type:
Postcode:

All quotes are provided obligation-free by a participating broker from our national referral partner network. We respect your Privacy.

All quotes are provided free and without obligation. We respect your privacy.

Knowledgebase
Double Indemnity:
A clause or provision in a life insurance policy that doubles the payout in cases of accidental death.